Help? & FAQs

Help?

FAQs: Frequently Asked Questions

• Why can't I hear the music on ecards?
• Why do I have to re-enter my name and emails every time I send an ecard?
• Why am I getting a "404... The page you requested was not found..." error?
• Why are my ecard emails not being received?
• How long will it take for my ecard email to be sent?
• Is there a fee for using any of Ecards-Gallery's services?
• Do you sell email addresses to third party companies?
• How do I Unsubscribe from the Ecards-Gallery Newsletter?
• Can I alter or delete a card?

• First, please check your individual computer controls:
  
  
  • Microsoft Windows Users
    
    a.) There should be a "horn" icon on the bottom right hand corner of your computer screen. Double click on the icon and make sure the volume control is turned up loud enough, and that the mute square is not checked.
    
    b.) Follow the instructions below to ensure that sound is properly enabled on your computer.
    
    • Click the START button in the lower left corner of your screen.
    • Select CONTROL PANEL from the menu, it may be under the group SETTINGS.
    • Choose "Sounds And Audio Devices" or "Multimedia".
    • Choose the "Audio" tab or "MIDI" tab.
    • Make sure that under "MIDI music playback - default device" or "Single Instrument" that you have a device selected that ends in "Synth".
    • Click Apply.
    
    
    
  • Macintosh Users
    
    a.) Check to make sure that your computer's volume is turned up.
    
    b.) Follow the instructions below to ensure that sound is properly enabled on your computer.
    
    • On the Edit menu, choose OPTIONS, and then click the WEB CONTENT tab. Make sure that the Play Sounds check box is selected.
    • Check to make sure that you have the Quicktime Musical Instruments extension installed on your computer. It should be in the Extensions folder in your System folder. If you do not have this extension installed, visit http://quicktime.apple.com for more information and to download a copy.

• If you are still unable to hear the sound that accompanies our ecards, you will want to download the appropriate sound plugin; find your web browser below for installation instructions.
  
  
  • Internet Explorer, MSN Explorer, AOL Software w/Browser, AOL Explorer, Opera
    
    You will need to download the Windows Media Player by using the link below:
    http://www.microsoft.com/windows/mediaplayer/
    
    This will be a 2-step process.
    
    1.) Download the installation file.
    When asked to "Run/OpenWith" or "Save to Disk", choose "Save to Disk".
    ( we recommend saving the installation file to your Desktop to make finding it easier )
    
    2.) Install the Windows Media Player.
    After you have downloaded the installation file, you will need to install it by double-clicking on the downloaded file that you saved to your Desktop. Once the installation is complete you will need to restart your computer.
    
    
  • Firefox, Netscape, Mozilla
    
    You will need to download the QuickTime Player by using the link below:
    http://www.apple.com/quicktime/download/
    
    This will be a 3-step process.
    
    1.) Download the installation file.
    When asked to "Run/OpenWith" or "Save to Disk", choose "Save to Disk".
    ( we recommend saving the installation file to your Desktop to make finding it easier )
    
    2.) Install the QuickTime Player.
    After you have downloaded the installation file, you will need to install it by double-clicking on the downloaded file that you saved to your Desktop. Follow all prompts and complete the installation.
    
    3.) Set QuickTime as a plugin for audio in your browser.
    
    • Open the "QuickTime Player" from your "Start Menu > All Programs > QuickTime" folder
    • Select the "Edit" menu and choose "Preferences > QuickTime Preferences"
    • Choose the "Browser" tab and click the "MIME settings" button
    • Expand "Audio" under "Mime Types" and check the boxes for "Wave Audio" and "MIDI"
    • Press "OK" to close the "Mime Types" window and again to close the "QuickTime Settings ( Browser tab )" window

• Domain or user name did not exist, look closely and double check the address - this is the most common cause
• Mailbox was full, no space left for a new message.
• Recipient has selected to only accept email from specific addresses they choose and the sender's email address needs to be added for them to receive ecards.
• The most rare possibility is that the email provider (examples: @aol.com, @email.com ) may not be accepting email from our website, in which case you may want to contact them.

• Internet Explorer
• MSN Explorer
• AOL Explorer
• AOL Software w/Browser
• Firefox
• Netscape
• Mozilla
• Opera
• Safari ( Macintosh Only )

• Windows Media Player
• Apple Quicktime Player
• Adobe Flash Player
• Adobe Shockwave Player